Questions

Straight answers. If yours isn't here, the security page covers the deep technical end.

Is there a free tier?: Yes — Free is $0 forever, with every app feature and 1 GB of encrypted vault storage. Paid tiers bill through Stripe; you can upgrade, downgrade or cancel yourself in the customer portal, and a cancelled plan simply runs to the end of what you paid for.
Are any app features locked behind Pro?: No. Boards, goals, canvases, linking, embeds, offline sync — all of it works the same on every tier. Paid tiers buy vault storage, the AI-companion allowance, and the project’s continued development. We don’t hold your workflow hostage.
Does it really work offline?: Really. Every change writes to your device first (IndexedDB), then syncs when a connection exists. You can plan a whole trip in airplane mode and it reconciles when you land — per-field conflict resolution, no merge dialogs.
Why doesn't Quest show my other calendars?: Deliberate. Quest isn't another window onto every calendar you have — it keeps ONE calendar of its own on each service you connect, and that calendar is fully two-way: whatever lives there lives in both worlds. Your existing calendars stay exactly yours; bring events across with import (copy or move, your choice) and they become two-way from that moment. If you want the reverse view — Quest inside your other tools — the read-only feed drops your whole Quest schedule into Google, Apple, or anything that can subscribe.
Why don't meeting invites show up in Quest?: Because invites are addressed to your primary calendar, and Quest never touches your primary calendar — that's the same design decision that means Quest can never wreck it. Accept or decline where the invite landed; if an accepted event belongs in your Quest world, import it or create it there and it syncs both ways after that.
If I stop using Quest, what happens to my calendar?: Nothing — and that's the point of the design. Everything Quest synced lives in a normal calendar on your own Google or Apple account, in standard event format, addresses and notes included. Disconnect and it all just stays there. No export step, no lock-in, nothing to rescue.
What happens if I hit my storage quota?: New uploads are declined until you free space or upgrade. Nothing you’ve stored is ever deleted or held back, and export always works.
What is the companion allowance?: Pro includes a monthly fair-use allowance for the AI companion, sized so normal daily use never hits it. The ceiling exists because AI inference has a real per-use cost, and we’d rather publish a limit than quietly degrade the product.
Can I leave and take my data?: Always. Vault export and account deletion are implemented endpoints, not support tickets — see the security page. Offline-first also means your devices hold your data anyway.
Do I need an account to try Quest?: “Try the demo” opens a clean workspace that’s immediately yours — the full product, empty, no account, no email wall. It lives about two days, unless you add credentials and keep it forever.
Is my data encrypted?: Three layers, stated plainly. Life check-ins and diary text: always end-to-end encrypted — without your keys the app refuses to write them at all. Board, goal and canvas text: end-to-end encrypted once you set up encryption keys (Account & Security) — applies to content created after setup, with a few honest edges listed on the security page. Vault files: envelope-encrypted at rest, though the server holds those keys today (a zero-knowledge tier is designed). The security page states all of it, because you’d find out anyway.
How does payment work?: Card payment through Stripe checkout — promo codes supported. The customer portal handles plan changes and cancellation yourself, no support ticket. Cancelling stops renewal; your plan runs to the end of the paid period.
Why can’t I just sign up?: Signup is invite-only right now while we grow carefully. Demo workspaces are open to everyone with no account — the real product, not a tour. Want in? Ask for an invite at hello@getquest.gg.
Can I keep what I build in my workspace?: Yes — that’s the point. “Keep it forever” migrates your workspace, cards and all, into a real account. Nothing to rebuild.
Is my data backed up?: Nightly, encrypted, and restore-TESTED — we’ve rehearsed recovering the whole service, not just assumed it. Offline-first also means your own devices hold your data regardless.